Thank you for choosing Accenflair IT Solutions Private Limited for your software engineering services. We strive to provide high-quality solutions and exceptional customer service. Please read our refund policy carefully to understand your rights and responsibilities.
1. Refund Eligibility
1.1 Accenflair IT Solutions offers refunds on a case-by-case basis. To be eligible for a refund, the client must meet the following criteria:
- The request for a refund is made within 15 days from the date of the initial payment.
- The client has provided clear evidence of the software service’s failure to meet the agreed-upon specifications.
- The issue cannot be resolved within a reasonable time frame.
1.2 Accenflair IT Solutions reserves the right to refuse a refund request if the client does not meet the eligibility criteria.
2. How to Request a Refund
2.1 To request a refund, the client must submit a written request to [email@example.com] within the specified timeframe.
2.2 The refund request should include the following information:
- Client name
- Invoice number
- Date of purchase
- Detailed explanation of the issue
- Supporting documentation or evidence
3. Refund Process
3.1 Upon receiving a refund request, Accenflair IT Solutions will review the request and may contact the client for additional information or clarification.
3.2 If the refund is approved, the client will receive the refund within 15 business days through the original payment method.
4. Non-Refundable Items
4.1 The following items are non-refundable:
- Services already rendered
- Customization and development work already completed
- Third-party fees and expenses
5. Changes to This Policy
5.1 Accenflair IT Solutions reserves the right to update or modify this refund policy at any time. The client will be notified of any changes through the company website or by direct communication.
Accenflair IT Solutions Private Limited
3rd Floor, Babukhan Rasheed Plaza, Road No. 36,
Jubilee Hills, Hyderabad, India
Phone: +91 9439432511
If you have any questions or concerns about our refund policy, please contact us at [firstname.lastname@example.org].